Shipping Policy for Phone Heaven Zone

Shipping Service Name: Free Shipping | Free Worldwide Shipping

Delivery Time:

Total Delivery Time: 7 — 11 business days
Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
Order Processing Time: 0 — 2 days, processed: Mon – Sun
Transit Time: 7 — 9 days, shipped: Mon – Fri

Shipping Costs for Customers:

Free shipping applies to all shipping locations and carriers within this service.

Coverage:

Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
Delivery Location: To the customer's address
Delivery Time: All destinations
Transit Time: 7-9 days
Cost: Free shipping (€0.00 / CHF 0.00 / $0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD)

Benefits:

Enjoy free shipping for all orders with reliable delivery. Processing time is 0-2 days and transit time is 7-9 business days. The total delivery time is 7-11 business days.

Shipping Service Name: Insured Shipping + Skip the Line (Process My Order First)

Delivery Time:

Total Delivery Time: 6 — 10 business days
Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
Order Processing Time: 0 — 2 days, processed: Mon – Sun
Transit Time: 6 — 8 days, shipped: Mon – Fri

Shipping Costs for Customers:

A flat fee applies to all shipping locations and carriers within this service.

Coverage:

Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
Delivery Location: To the customer's address
Delivery Time: All destinations
Transit Time: 6-8 days
Cost: €2.95 / CHF 2.87 / $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD

Benefits:

Receive prioritized processing and insurance for your order, ensuring faster and safer delivery. Processing time is 0-2 days and transit time is 6-8 business days. The total delivery time is 6-10 business days.

Shipping Service Name: Priority Express Shipping

Delivery Time:

Total Delivery Time: 5 — 9 business days
Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
Order Processing Time: 0 — 2 days, processed: Mon – Sun
Transit Time: 5 — 7 days, shipped: Mon – Fri

Shipping Costs for Customers:

A flat fee applies to all shipping locations and carriers within this service.

Coverage:

Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
Delivery Location: To the customer's address
Delivery Time: All destinations
Transit Time: 5-7 days
Cost: €9.95 / CHF 9.66 / $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD

Benefits:

Fastest delivery with top priority. Ideal for urgent orders. Processing time is 0-2 days and transit time is 5-7 business days. The total delivery time is 5-9 business days.

Currency: Shipping Prices and Product Prices

All shipping prices are based on Euro (EUR). The local shipping currency for each country is adjusted according to the current exchange rate at the time of purchase. This ensures that the shipping costs reflect the current exchange rate for:

EUR (Euro) for Germany, Austria, France, and other Eurozone countries
CHF (Swiss Franc) for Switzerland
USD (US Dollar) for the United States
GBP (British Pound) for the United Kingdom
CAD (Canadian Dollar) for Canada
NZD (New Zealand Dollar) for New Zealand
AUD (Australian Dollar) for Australia

Shipping Terms for Phone Heaven Zone

Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
Order Processing Time: 0 — 2 days, processed: Mon – Sun

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email. This email contains all necessary tracking information, allowing you to monitor the progress of your delivery.

International Deliveries

We offer free worldwide shipping. Please note that there are no additional costs such as customs duties, taxes, or fees for international orders.

Delivery Address

Please ensure that you provide the correct delivery address. We cannot be held responsible for deliveries to incorrect or incomplete addresses. Double-check your delivery address before completing your order.

Note

The delivery time stated refers to business days and does not include holidays. If the status of your shipment does not update and you have not received your order, please contact us at support@phoneheavenzone.com. We will investigate the issue and provide a solution for you.

Address Change

Ensure that you provide the correct and complete delivery address at checkout. We cannot be held responsible for delays or losses due to incorrect addresses. Contact us immediately at support@phoneheavenzone.com if you need to update your address.

Cancellations

If you wish to cancel your order, please contact our support team as soon as possible at support@phoneheavenzone.com. We strive to process orders quickly, so cancellations may not be possible if the order has already been shipped.

Damaged Products

If you receive a damaged product, please contact our customer service immediately. We will arrange a return or, if you prefer, you can keep the item, and we will send you a replacement free of charge.

Incorrect Model

If you receive an incorrect model, please notify us immediately. We will resend the desired product at no additional cost.

Shipping Delays

If your item is not shipped within 30 days from the order date, you may choose between a full refund or a reshipment.

Initiating a Return

To initiate a return, please contact our customer service with your order number and the details of the issue within 90 days of receiving the product.

Contact Information

Company Name: Phone Heaven Zone
Owner: Razvan Brezan
Business Address:
Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
VAT ID: DE364391048