Return and Refund Policy

Right of Withdrawal

You have the right to withdraw from this contract within 90 days without providing any reason. Regardless of whether the item is defective or not, you may initiate a return. Please contact our customer support to start the return process. The withdrawal period is 90 days from the day you, or a third party designated by you (who is not the carrier), take possession of the goods. If you ordered multiple items in a single order, the withdrawal period starts when you or your designated third party have received the last item.

To exercise your right of withdrawal, you must inform us (Phone Heaven Zone, Owner: Razvan Brezan, Eichendorffstraße 4, 74343 Sachsenheim, support@phoneheavenzone.com) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

It is sufficient for the withdrawal period if you send the notice of withdrawal before the deadline.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising if you chose a different type of delivery than the cheapest standard delivery offered by us), without undue delay and no later than 7 business days from the day we receive your notice of withdrawal.

For this refund, we will use the same payment method you used for the original transaction, unless explicitly agreed otherwise. In no case will you be charged any fees for this refund. We may withhold the refund until we have received the returned goods or you have provided proof of return, whichever is earlier.

Return of Goods

You must return the goods without delay and in any case no later than 90 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the end of the 90-day period. You are responsible for the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling that is not necessary for checking the condition, properties, and functioning of the goods.

You can find the sample withdrawal form in the legal provisions. You can click here or find it on our website.

Conditions for Product Returns

New:

This may include unopened products in their original packaging and products that have never been used.

Used:

This may include products that have been slightly used or opened.

No Restocking Fee:

No restocking fee is charged for product returns.

Return Policy and Returns

Return of New Items:

You have the right to return new and unused items within 90 days without providing any reason. To exercise your right of return, the items must be in their original condition and packaging. Please contact our customer support to initiate a return. We will refund you the full purchase price, including the original shipping costs.

Return of Used Items:

You have the right to return used items within 90 days of receipt. Used items must be in acceptable condition and show no significant signs of wear. Please contact our customer support to initiate a return. We will inspect the items and process a refund of the purchase price, minus any loss in value due to signs of use.

Damaged Items

If you receive a damaged item, please contact our customer support immediately. We will arrange for a return or, if the customer agrees, they may keep the item, and we will send a replacement free of charge upon request.

Incorrect Model

If you receive a different model than the one ordered, please notify us immediately. We will facilitate the return and ensure that you receive the correct model.

Shipping Delay

If your item is not shipped within 90 days of the order date, you are entitled to a full refund.

General Satisfaction

We encourage our customers to carefully review the product information and ask any questions before making a purchase.

Initiating a Return

To initiate a return, please contact our customer support with your order number and details of the issue within 90 days of receiving the product.

Contact Information

Company Name: Phone Heaven Zone
Owner: Razvan Brezan
Business Address:
Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
VAT ID: DE364391048

Important Note on Returning Items

Please email us before returning any items. Do not send the item to the address listed on the website, as this is not the warehouse address where we accept returns. Contact us beforehand to obtain the correct return address and further instructions. Please accept your order upon delivery by DHL or the respective courier and do not refuse receipt.

Communication for Issues

If you have any concerns or issues with your order, please contact us directly. Direct communication with our support team is the most effective way to quickly resolve the problem. Opening disputes may result in longer response times and confusion.

Shipping Methods and Duration

Free Shipping

Total Delivery Time: 7—11 business days
Order Cut-off Time: 12:00 PM (GMT+01:00)
Processing Time: 0—2 days (Mon—Sun)
Transit Time: 7—9 days (Mon—Fri)
Cost: Free (€0.00 / CHF 0.00 / $0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD)
Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
Benefits: Free shipping with reliable delivery

Insured Shipping + Skip the Line (Process My Order First)

Total Delivery Time: 6—10 business days
Order Cut-off Time: 12:00 PM (GMT+01:00)
Processing Time: 0—2 days (Mon—Sun)
Transit Time: 6—8 days (Mon—Fri)
Cost: €2.95 / CHF 2.87 / $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD
Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
Benefits: Prioritized processing and insurance for faster delivery

Priority Express Shipping

Total Delivery Time: 5—9 business days
Order Cut-off Time: 12:00 PM (GMT+01:00)
Processing Time: 0—2 days (Mon—Sun)
Transit Time: 5—7 days (Mon—Fri)
Cost: €9.95 / CHF 9.66 / $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD
Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
Benefits: Fastest delivery with highest-priority processing

Currencies: Shipping and Product Prices

Shipping and product prices are based on EUR and are adjusted according to the current exchange rates for CHF, USD, GBP, CAD, NZD, and AUD. Prices are displayed on the website in the respective local currency.

Important Note on Shipping Address

It is essential that you provide a correct and complete shipping address during the order process. We cannot take responsibility for any losses or delays caused by inaccurate address details.

Note on Protective Films

Our products often come with a protective film to safeguard them during transport. If you have concerns about potential scratches, we kindly ask you to first remove the protective film.

Reminder of Our Guarantee

Our satisfaction guarantee means we are here to resolve any issues—whether through replacement deliveries or other solutions. If you have any concerns regarding your purchase, please contact us at support@phoneheavenzone.com.

Your Satisfaction and Trust

Your satisfaction and trust are of the utmost importance to us. If you have any further questions or concerns, we are always here to help and look forward to assisting you.

Our Commitment to Continuous Improvement

We are constantly working to improve our products and services. Your feedback is very important to us, and we are always striving to tailor our offerings to your needs.

Best regards,
Your Customer Service Team
Phone Heaven Zone™
support@phoneheavenzone.com

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
Company Name: Phone Heaven Zone
Owner: Razvan Brezan
Business Address:
Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
VAT ID: DE364391048

I/We hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():

Ordered on () / Received on ():
Name of Consumer(s):
Address of Consumer(s):
Signature of Consumer(s) (only if this form is notified on paper)
Date:

() Please delete as appropriate.*

We hope these policies and information are clear and helpful. Thank you for choosing Phone Heaven Zone™!

Contact Information

Last Updated: 09.11.2024